Privacy Promise

Learning Support Academy Ltd collect and process Personal Data belonging to Customers and Prospects. We keep your information confidential, in accordance with the General Data Protection Regulation (GDPR) (EU) 2018, the UK Data Protection Act (2018) and will not use it for any other purpose.

 

We use Personal Data to administer customer accounts, orders and payments and to help you navigate our website quickly as well as alerting you to special offers and other new products and services from Learning Support Academy Ltd.

 

We recommend reviewing your data protection rights listed on the ICO website (https://ico.org.uk/for-the-public/) for further information. We pride ourselves on our transparency and would be happy to field any queries you may have about how your data is held.

 

What information do we collect?

Learning Support Academy Ltd may collect Personal Data provided by yourself, including the following:

• Contact Information, including your name, postal address, email address and telephone numbers and other Personally Identifiable Information

• Order history

• Correspondence, including by letter, email, web chat, social media, and phone

• Marketing preferences

• Responses to competitions, promotions and surveys

• Website usage data, including cookies and IP addresses

 

Learning Support Academy Ltd does not store any payment details.

 

We may also collect and process anonymised usage data to improve service efficiency, functionality, and security. Such data may include browser type, operating system, time of access, and referring website addresses.

 

Processing of Disability-Related and Special Category Data

In the course of delivering accessible training to all individuals, Learning Support Academy Ltd may process Special Category Personal Data as defined by Article 9 of the UK GDPR. This may include information relating to physical or mental health conditions, learning differences, or other personal circumstances relevant to inclusively and equitably delivering our services.

 

We will only collect and use this information where:

• You have provided explicit consent, or

• It is necessary to carry out our obligations under the law, particularly related to equality of access and non-discrimination, or

• It is in the vital interests of the individual (e.g. emergency situations).

We handle this data with the highest degree of confidentiality.

 

What do we do with the information we collect?

In order to comply with Data Protection Laws, Learning Support Academy Ltd needs a lawful basis to process your Personal Data. We use the following lawful reasons to obtain and use your Personal Data. Where you have provided your “Consent”, we will process your Personal Data for discretionary purposes, including:

• Managing your marketing and communication preferences

• Sending marketing information from us and third parties acting on our behalf

• Inviting you to enter competitions, prize draws, promotions and free giveaways.

 

As a Customer, you enter into a “Contract” with us. We use this lawful basis to provide you with service communications and to:

• Take, process and fulfil your orders

• Ensure quality assurance, including post-delivery feedback

• Administer your account, including contact details, order and payments history

• Inform you of changes in pricing.

 

We have a “Legitimate Interest” to process your Personal Data, including for the following purposes:

• To improve and grow our business

• Direct marketing, including social media and other online display advertisements

• Personalise your website experience

• Inform you of new courses and services

• Invite you to participate in Customer Surveys

• Optimise the effectiveness of our advertising

• Inform you of our support for Charity and Good Causes.

 

Child Privacy

We do not currently provide services to individuals under the age of 18.

 

Accessibility of Privacy Practices

Recognising the diverse accessibility needs of our users:

• This privacy policy is available in alternative formats (e.g. large print, audio) upon request.

• Our software and website are designed to be accessible to users employing screen readers and other assistive technologies.

• We partner only with third parties who meet or exceed accessibility and data protection standards.

 

Who do we share this information with?

We may share your information with third party partners acting on behalf of Learning Support Academy Ltd including but not limited to The Learning Support Centre Ltd and Patoss Dyslexia Charity. The information will only be used to fulfil a service and all our partners must act in accordance with the regulations of GDPR.

 

Data Collection by Human Support Staff

Where Learning Support Academy Ltd staff provide in-person or remote human training, they may record observational notes or feedback relevant to the training provided. This data:

• Is collected only as necessary for service delivery and quality assurance.

• Is stored securely and accessible only to authorised personnel.

 

How do we protect your data?

We take great care in protecting your personal data. We have physical, digital, and managerial security processes and measures in place to ensure appropriate levels of security at all times.

 

How can you access the data?

As part of the GDPR regulations you have a right to access the information we hold on you. Should you wish to obtain a copy of the information we hold on you, you can do so by contacting us via info@learningsupportacademy.com.

 

Complaints

If you are unhappy with how your Personal Data is processed by Learning Support Academy Ltd, you have the right to complain to us. If you remain unhappy, following Learning Support Academy Ltd’s response to your complaint, you have the right to lodge a further complaint with our Supervisory Authority, The Information Commissioners Office (ICO).

 

The ICO's address is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF. You can also contact them by telephone on 01625 545 745 or via their website at www.ico.org.uk.

 

How can I delete the data you hold about me?

In accordance with GDPR, you have the right to deletion of the data we hold about you. Please contact us via info@learningsupportacademy.com for further information.

 

Cookies explained

At Learning Support Academy Ltd, we primarily use "cookies" to maintain your browsing experience on our website. A cookie is a small piece of information that is stored by your internet browser onto your computer's hard drive, or tablet or mobile device. Our use of this technology does not mean we know any information about you. Our use of cookies is designed only to provide you with a better experience when using the Learning Support Academy Ltd website, including the use of the third party accessibility toolbar. We have no desire or intent to infringe on your privacy while using the Learning Support Academy Ltd website.

 

What are cookies?

Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to save this file on your computer or mobile device and gain access to information. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website or mobile application.

 

Why do we use cookies

Cookies make sure that our third party accessibility toolbar and the website keep running smoothly. The cookies also ensure that we can see how our website is used and how we can improve it. Furthermore, depending on your preferences our own cookies may be used to present you with targeted advertisements that match your personal interests.

 

What type of cookies do we use?

Essential cookies

These cookies are necessary for the website to function properly.

 

Performance cookies

These cookies are used to gather statistical information about the use of our website, also called analytics cookies. We use this data for performance and website optimisation.

 

Functional cookies

These cookies enable more functionality for our website visitors. These cookies can be set by our external service providers or our own website. The following functionalities may or may not be activated when you accept this category:

• Live chat services

• Watch online videos

• Social media sharing buttons

• Accessibility features

 

Advertising / tracking cookies

These cookies are set by external advertising partners and are used for profiling and tracking data across multiple websites. If you accept these cookies, we may show our advertisements on other websites based on your user profile and preferences. These cookies also save data about how many visitors have seen or clicked on our advertisements to optimise advertising campaigns.

 

How can I switch off or remove cookies?

You can choose to opt out of all but the necessary cookies. In the settings of the browser, you can change the settings to ensure that cookies will be blocked. Most browsers provide you with an explanation on how to do this in the so-called 'help-function'. However, if you block the cookies, it is possible that you will not be able to enjoy all the technical features our website has to offer, and it may negatively affect your user experience.